How to Break Through Patient Sound Barriers

By Larry Wintersteen, BA, MA, CMT
Published: Dental Economics

Although technological advances, growth, and specialization in health care delivery have led to great improvements in the treatment of disease and disability, they also have resulted in the impersonalization of health services.
– National Commission on Allied Health Education

Dentistry is a part of health care in the United States; therefore, we can conclude that dentistry participates in the indictment or impersonalization reference. The National Commission on Allied Health Education has simply confirmed what patients and communication consultants have been telling us for years.

Dental professionals must realize that dentistry is, first, a behavioral art first […]

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Pardon Me, Your Face is Showing

For some people it is easy to look in the mirror each day. They are comfortable with what they see and how those images affect their feelings. They know that the mirror reflects strengths as well as imperfections. They also know that the mirror can distort, cloud, or enhance the perceptions they may already have in their mind’s eye. Yet, they also know if they look into the mirror with another person, they can possibly discover new images—positive and negative.

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